Refund Policy
At MindfulMeals, we take pride in offering our customers delicious meals and excellent service. Our refund policy has been established to provide a clear and fair process for handling refunds and returns. If you're not satisfied with your purchase from our website at mindfulmeals.xyz, this policy explains how you can receive a refund or exchange.
Cancellation
You may cancel your order immediately after placing it, provided that the order has not yet been prepared for dispatch or delivery. Once preparation has begun, we are no longer able to accept cancellations.
Quality Issues
If you receive a product that is not up to our high quality standards, please contact us immediately at +44 20 7946 0958. You may be asked to provide a photo of the product for our quality assurance team to review. If your claim regarding quality is verified, we will offer a full refund or a replacement.
Incorrect Orders
If you receive an order that is incorrect, please notify us immediately at +44 20 7946 0958. In most cases, we will send out the correct items as soon as possible at no additional charge. If an entire order is incorrect, we will offer a full refund or exchange for the correct items.
Refund Process
Eligible refunds will be credited to the original method of payment. Refunds may take up to 10 business days to be reflected on your payment card statement. Refunds will be issued in the same £ that was used for the purchase.
Return Conditions
Please note that we are unable to accept returns on perishable items unless incorrect or damaged. All complaints regarding quality or incorrect orders must be made within 24 hours of receipt.
Non-Returnable Items
For health and safety reasons, we cannot accept returns of any food items, except in cases of incorrect delivery or poor quality. Any complimentary items such as sauces or drinks (sodas or lemonade) provided with your order are also not eligible for return or refund.
Contact Information
If you need to request a refund or have any questions about this refund policy, please do not hesitate to contact us at +44 20 7946 0958. Our customer service team is ready to assist you.
Policy Modifications
We may update our refund policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The current policy was last updated on April 1, 2023.
Our Address
If you need to reach us by mail, our address is:
MindfulMeals43 Bedford Street, Westminster, London
WC2E 9HA, United Kingdom
Thank you for choosing MindfulMeals. We appreciate your business and look forward to serving you again.